Refund and Returns Policy
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At IYK Newly, we are committed to delivering high-quality solar panels and power banks to our valued customers. Your satisfaction is our priority, and we want you to feel confident when purchasing from us.
This Refund and Returns Policy outlines the terms and conditions under which returns, exchanges, and refunds can be requested.
You may request a return if:
The item was delivered in a damaged, defective, or faulty condition.
You received the wrong product.
The product is unused, in its original packaging, and with all included accessories.
⚠️ Please note:
Returns must be requested within 7 days of delivery.
Solar panels and power banks that show signs of damage caused by misuse, mishandling, or unauthorized repair are not eligible.
The following items cannot be returned or refunded:
Products damaged due to customer negligence.
Items purchased during clearance sales or special promotions (unless faulty on arrival).
Products that have been used or altered in any way.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–10 business days.
Refunds will be issued via the original method of payment or as a store credit, depending on your preference.
If you received a faulty or incorrect product, we will gladly exchange it for the correct item (subject to availability). If the item is unavailable, we will issue a refund instead.
All solar panels and power banks come with a [insert months/years] manufacturer warranty against defects in materials and workmanship.
Warranty does not cover damage caused by accidents, power surges, exposure to water, or unauthorized modifications.
To initiate a return or exchange:
Contact our customer service team at [insert email/phone number] within 7 days of delivery.
Provide your order number, receipt, and photos/videos of the issue (if applicable).
Our team will guide you through the return process, including shipping or drop-off instructions.
Customers are responsible for the cost of returning items, except where the product is defective, damaged, or incorrect.
Shipping fees are non-refundable.
If you have any questions about our Refund and Returns Policy, please reach out:
IYK Newly – Customer Service
📧 Email: [insert email]
📞 Phone: [insert phone number]
📍 Address: [insert physical business location]
To initiate a return or exchange:
Contact our customer service team at [insert email/phone number] within 7 days of delivery.
Provide your order number, receipt, and photos/videos of the issue (if applicable).
Our team will guide you through the return process, including shipping or drop-off instructions.